Question: Are your jackets Authentic Moncler?
Answer: We get our goods directly from camps of licensed manufacturers. As you know, they produce a large quantity of goods, thus leaving a small portion of additional volume and can be sold without papers to other dealers. Our products are part of this. This is also the reason that they are so cheap. But please do not worry, they are original and of very good quality.
Question: How to ensure product quality?
Answer: Our products from same Moncler factory, All the material are real.
Question: I am wary of trusting you with my payment and am afraid to buy. How can I trust you?
Answer: We understand that there are many scams online , but we treat our clients money like our money and this is why our business is successful. We do not push any client to buy as we already receive a high volume of orders – if you do not trust us that is fine and we don’t want you to feel uncomfortable buying from us. If you are wary of sending a large amount of money we suggest you start with a smaller item and once you verify our quality you will definitely be back for more like our other clients. If you still feel wary then please remember shopping with us is a choice, and we want you to be 100% comfortable before buying.
Question: Will the jakcet I buy look like the ones in the pictures?
Answer: We guarantee the jakcet will look like the ones on photos from our catalog. As the saying goes ( What you see is what you get ) We do not bait and switch like the majority of sites selling low quality jacket.
Question: Is your website secure to order from?
Answer: Yes, we have a SSL123 bit Secured Socket Layer (SSL) technology to ensure the security of your online purchase. Secured by Comodo. Due to security purposes we never keep our customers information in our database.
Question: What if my jacket has a quality issue? Will you help me?
Answer: We have warranty on all our items unlike most websites and will gladly help with the repair or replacement of any issues deemed to be quality or production issues.Please contact our customer service if you require assistance with this and we will gladly assist you immediately.
Question: Why are my emails not being answered?
Answer: You are most probably not receiving our responses because you need to check your spam folder and place us on your white list. Feel free to contact us and we will get back to you promptly! We receive hundreds of emails daily so please allow 24 hours to a receive a response.
Question: Do you have any products not listed on your catalog?
Answer: We add new products weekly and have many products that are not listed. Feel free to contact our customer care about a particular item or brand.
Question: What are the return, exchange, refund policies?
Answer: We offer a full money back guarantee on purchased items returned within 7 days of receipt.
Question: What payment method do you accept?
Answer: We accept Credit card like Visa card ,Master card, AE Card, Western Union, MoneyGram,if you have problem to make payment with credit card ,you can contact us .
Question: Do you charge sales tax?
Answer: No, but customs may charge an import tax on your jacktes ,but in rare occasions they do since we ship as gift with low value.
Question: What type of materials are your Jacket made of?
Answer: Our jackets are made from many of the same materials as the authentic ones ,filled with real duck down ,so it’s warm and also fashion .
Question: How do I track my order?
Answer: You will receive an e-mail with tracking numbers.